Elevated score latencies

Incident Report for Sift

Resolved

This incident has been resolved.
Posted Mar 23, 2019 - 08:34 PDT

Update

Workflows are fully operational.
Posted Mar 23, 2019 - 03:53 PDT

Update

Workflows are still continuing to recover from the earlier issues.
Posted Mar 23, 2019 - 03:41 PDT

Update

Workflows are still continuing to recover from the earlier issues.
Posted Mar 23, 2019 - 03:25 PDT

Update

Workflows are still continuing to recover from the earlier issues.
Posted Mar 23, 2019 - 03:11 PDT

Update

Workflows are still recovering from the earlier issues.
Posted Mar 23, 2019 - 02:55 PDT

Update

The issue with elevated Score API latencies has been resolved. Workflows are recovering and we expect them to be fully operational shortly.
Posted Mar 23, 2019 - 02:41 PDT

Update

We are continuing to investigate this issue.
Posted Mar 23, 2019 - 02:37 PDT

Update

We have implemented a fix to the elevated Score API solution and expect to resume normal service shortly.
Posted Mar 23, 2019 - 02:28 PDT

Update

We have identified the underlying problem with the score api latencies and are working on a resolution.
Posted Mar 23, 2019 - 02:19 PDT

Investigating

We are currently experiencing elevated Score API latencies and investigating the underlying problem.
Posted Mar 23, 2019 - 02:08 PDT
This incident affected: Score and Workflows.
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