At this time the issue with Console Indexing service has been resolved.
At Sift we value product excellence. Our customers should expect nothing less. We will work hard to ensure this and similar incidents cannot be repeated.
Thanks for fighting fraud with Sift Science.
Posted Aug 25, 2022 - 21:30 PDT
Update
We are continuing to monitor for any further issues.
Posted Aug 25, 2022 - 21:28 PDT
Monitoring
We have resolved the console indexing service issue and now processing the backlog of events since the incident started. We are closely monitoring the service to ensure there are no further incidents.
Posted Aug 25, 2022 - 16:25 PDT
Update
We have resolved the console indexing service issue and now processing the backlog of events since the incident started. We are closely monitoring the service to ensure there are no further incidents.
Posted Aug 25, 2022 - 16:10 PDT
Update
We are continuing to work on a fix for this issue.
Posted Aug 25, 2022 - 13:35 PDT
Update
Sift is continuing to work on recovering our indexing service.
Posted Aug 25, 2022 - 13:33 PDT
Identified
Sift has identified an issue with our indexing service as of 7:30am Pacific. We are actively working on restoring the service. This only impacts console indexing - Explore and search, but does not impact any data ingestion or APIs. All score and decision pipelines are unaffected. Links to specific users in the Sift console & Review Queues are unaffected.